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Frequently asked questions

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If you can't find the answer you are looking for in our frequently asked questions, please contact us and we will help with your enquiry.

Are e-cigarettes banned from October 2021?

Answer updated 25 February 2021.

The short answer is, no. Non-nicotine electronic cigarettes (e-cigarettes) will still be legal to purchase or import and use within Australia (as long as it is legal in your state/territory - see our Australian vape laws page). However, we must take care as e-liquids or e-cigarettes that have warning labels saying they contain nicotine when in fact they don't, may be stopped at customs.

From October 2021, purchasing nicotine, nicotine e-liquid or pre-filled nicotine e-cigarettes domestically or internationally will require a doctor's prescription. There is more information about nicotine e-cigarettes law on the Therapeutic Goods Administration (TGA) website, including information for medical practitioners on how to access nicotine for patients.

The Australian Tobacco Harm Reductions Association (ATHRA) also has more information, including:

The new law does not effect our buying and selling non-nicotine e-cigarettes and e-liquids (which is what we do) so as long as we are still allowed to do that, we will be open for business for all our customers.

How do I return a product?

We organise all your returns for products we supply so you don't have to go to the manufacturer. Please note that we deal with you as our wholesale customer and not directly with your customers.

If one of your customers returns a product, feel free to follow your own store return policies. Before you do, please read our warranty and return terms to ensure the issue is covered under warranty if you'd like an exchange on that product from us.

Don't forget, contact us anytime if you have any questions.

What about liquid nicotine?

Nicotine seems to be the most discussed topic regarding the safety of e-cigarettes. We do not sell products with nicotine as it is illegal to sell within Australia.

If you have any questions or your customers ask you about purchasing nicotine, please refer to your relevant state laws/regulations.

Also, the Australian Tobacco Harm Reduction Association (ATHRA), a registered charity formed in 2017 by four independent medical practitioners, has interesting information about liquid nicotine and e-cigarettes.

What are the e-cigarette laws in my state?

The e-cigarrette laws in Australia vary from state to state.

Check out our Vape laws page where we have links to every state’s relevant authority detailing the laws in your state.

What if I made a mistake in my order?

We all make mistakes so don’t worry. Simply notify us as soon as possible and we will do our best to fix it all up for you.

Please see our delivery and payments page for more information about our order process.

What if my customers ask me how to use a device and I don’t know?

We aim to create online video tutorials for each and every one of the products we sell. You can use these to learn yourself or simply let your customers know where to find them.

Until then, contact us for assistance.

Being vapers ourselves and loving to test every new product we receive, we can help you with any operational question you have. If we don’t know, we will always find out.

Your business is our business so we will assist you as much as we can and as much as you need.

What payment options do I have?

At this stage, we only accept direct bank transfer for all orders.

Please see our delivery and payments page for more information about payment options.